Return & Refund Policy

Summary

• Report a damaged, defective, or wrong item within 7 days of delivery or installation.
• We repair, replace, or refund it at no cost to you, including pickup within our service area.
• Approved refunds are paid within 7 working days to the original payment method.
• Signage made to your approved design cannot be returned for a change of mind, but is covered by our 12-month warranty.
• Orders can be cancelled before production starts for a refund of the advance.

Custom-made signage

Most of our products — LED and backlit boards, channel letters, ACP elevations, flex, vinyl, hoardings, pylons, and directional signs — are fabricated to your size, artwork, and site. Because they cannot be resold, they are not returnable once you have approved the design proof and production has started. If the finished sign does not match the approved proof (size, colours, spelling, or materials), we will remake or correct it free of charge.

Damaged, defective, or wrong items

If any item — custom or ready-made — arrives damaged, does not work, or is not what you ordered, tell us within 7 days of delivery or installation. Send photos or a short video with your order details by WhatsApp to +91 82200 40947 or by email to sales@apxsign.in. We will inspect it and repair it, replace it, or refund you. You pay nothing for return pickup or reinstallation in this case.

Ready-made digital signage

Standee, floor, wall-mount, and table-top digital displays supplied from stock can be returned within 7 days of delivery if they are unused, undamaged, and in their original packaging with all accessories. Displays that have been installed, mounted, or loaded with content are treated as used and are covered by warranty rather than returns.

How to request a return

1. Contact us within 7 days with your name, order or invoice number, and photos of the item.
2. We confirm eligibility within 2 working days.
3. We collect the item from your site within our service area, or you may drop it at our workshop: 29/4-D, Postal Colony, Tirupur, Tamil Nadu 641602.
4. After inspection, we repair, replace, or issue the refund.

Refunds

Approved refunds are paid within 7 working days of inspection, to the original payment method (bank transfer, UPI, or card). Refunds include the GST charged on the refunded amount. Returns of unused stock items for reasons other than a defect may have the original delivery charge deducted; we tell you the amount before you send the item back.

Order cancellations

You can cancel an order at any time before production starts and we refund your advance in full, less only the cost of any site survey or design work you have already approved, which is itemised for you. Once fabrication has started, the advance covers materials bought and work done; any unused balance is refunded.

Warranty

Separately from returns, LED modules, drivers, and fabrication workmanship carry a 12-month warranty against manufacturing and component defects. Call our service line at +91 74483 78881 for warranty repairs. See the FAQ for what the warranty covers.

Contact

Apex Digital Innovative, 29/4-D, Postal Colony, Tirupur, Tamil Nadu 641602, India. Phone / WhatsApp +91 82200 40947, email sales@apxsign.in. Monday to Saturday, 9:00 AM – 7:00 PM IST. See also our Shipping & Delivery Policy.